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November 30th: 2013 EQUINOX CUSTOMER COMMENTS: “Eric was such a fun guy, most enjoyable experience I have had when buying a vehicle.” HARRY FAKE/ WARREN THOMPSON = 21-COMPLETELY SATISFIED 2012 TAHOE 1-VERY SATISFIED CUSTOMER COMMENTS: “Great dealership with good people.”
HARRY FAKE/HANS HAMILTON= 20-COMPLETELY SATISFIED 2013 VOLT 1-VERY SATISFIED 1-SOMEWHAT SATISFIED CUSTOMER COMMENTS: “I really enjoyed this transaction – kudo’s to John Martin the Dlr. Of Finance for an extremely straightforward transaction and the salesman Harry – one of the best car buying experiences that I’ve had to date.”
ED DENNINGTON/LISA ELLIS = 19-COMPELETELY SATISFIED 2013 CRUZE 3-VERY SATISFIED CUSTOMER COMMENTS: “That was the best car buying experience that I have ever had.”
DOUG WAGNER/EDDIE BELL COMPLETELY SATISFIED SURVEY RETURN!! 2013 SILVERADO 2500 ERIK SCHLOSSER/DANIEL MCEWEN COMPLETELY SATISFIED SURVEY RETURN!! 2013 SILVERADO 1500 TARRY THOMAS/RITA STARK COMPLETELY SATISFIED SURVEY RETURN!! 2013 MALIBU TWO SURVEY RETURNS FOR SERVICE DEPARTMENT: JULIA MCWAIN/CASEY FLANNAGAN COMPLETELY SATISFIED SURVEY RETURN!! SILVERADO JULIA MCWAIN/LINDA KETTNER COMPLETELY SATISFIED SURVEY RETURN!! SILVERADO CUSTOMER COMMENTS: “Always exceptional service.”
STEVE BAGGOTT/RONALD MCCLANAHAN MALIBU COMPLETELY SATISFIED SURVEY RETURN!! SERVICE: STEVE SUNDAY/MARK RILEY CORVETTE COMPLETELY SATISFIED SURVEY RETURN!!
SONIC CUSTOMER COMMENTS: “My experience at Dudley Martin was refreshingly simple and easy.” SERVICE: STEVE SUNDAY/MARK RILEY = COMPLETELY SATISFIED SURVEY RETURN!! EQUINOX CUSTOMER COMMENTS: “Excellent quality, service and customer service”
SUBURBAN CUSTOMER COMMENTS: “Thanks for the great experience Eric!” “-Karina Ardon”
ERIK SCHLOSSER/PETER DEACON = 21-COMPLETELY SATISFIED EQUINOX 1-CUSTOMER DID NOT RESPOND CUSTOMER ANSWERED “NO” TO: “WERE YOU OFFERED AN ORIENTATION TOUR OF THE DEALERSHIP, INCLUDING THE SERVICE DEPARTMENT?” HARRY FAKE/RICHARD LUKENS = 2-COMPLETELY SATISFIED TRAVERSE 8-VERY SATISFIED 9-SATISFIED 3-SOMEWHAT SATISFIED CUSTOMER COMMENTS: “This dealership is going through renovation and will be very nice otherwise I would have given a higher rating on that Item .” “Also I took delivery of a car that was a transfer from another dealership that had more miles than was disclosed (430 vs. 10) and had several “light” minor scratches chips and a passenger seat damage (I purchased this as a “new” vehicle and paid a “new” price.” “All items were promptly taken care of by the dealership the best they could.” “I was just a little concerned about disclosure.” “They (dealership) have taken care of all items that I am aware of but again just a tad nervous and history of vehicle and of full disclosure based on items.” “Dudley Martin (Pat, and Harry – and Service manager Bill Case) have treated me very well and courteously nonetheless so I definitely recommend them.” “I now have 1489 miles verses the 430 that it came with and I am enjoying the new traverse.” STEPHEN SUNDAY/CASEY FLANNAGAN= COMPLETELY SATISFIED SURVEY RETURN!! MALIBU CUSTOMER COMMENTS:“I recently received your questionnaire requesting a rating for the service performed by the Dudley Martin Chevrolet Service Department on my 2011 Malibu.” “My rating is “Completely Satisfied” at 100%.” “Your sales and service departments are excellent.” “Over the years, both my wife and I have come to depend on Dudley Martin for our automotive needs.” “When I get ready to buy a new car again, several years in the future, I will start with your Dealership and subsequently depend on your Service Department.” “In the past, I have indicated to Chevrolet Corporate how I feel about Dudley martin.” “And my opinion has not changed.” “” I am also providing Chevrolet Corporate, via cc, to let them know from me, that in my opinion, Dudley Martin is an excellent Dealership in all respects.”
2013 Equinox
JEFF VALE/EUGENE RAINVILLE = COMPLETELY SATISFIED SURVEY RETURN
2012 Impala CUSTOMER COMMENTS : “They did a great job.” “Sales and Management.”
CRUZE CUSTOMER COMMENTS: “The best dealership I have ever dealt with.” “Attentive salesman – a smooth operation.” “Erik Schlosser is a competent salesperson.” JULIA MCWAIN/TRAVIS SHREWSBURY = 8-COMPLETELY SATISFIED ANSWERS TAHOE LT 5-VERY SATISFIED ANSWERS “NO” to: “Were services available to you on both an appointment and no appointment basis?” September 29th 2012 HARRY FAKE/PAUL GREENHOE = COMPLETELY SATISFIED SURVEY EQUINOX CUSTOMER COMMENTS: “Many thanks to Rob, Harry and John what a great team and great customer service.” “In a difficult situation, they were able to find ways to say “yes” instead of saying “no”.” “I can’t say enough great words to explain our experience at Dudley Martin Chevrolet.” “I’ll be coming back for my next car without a doubt.” TARRY THOMAS/EDWARD RIVERA - COMPLETELY SATISFIED SURVEY RETURN 2013 MALIBU CUSTOMER COMMENTS: “Thanks to Ms. Tarry who made my vehicle purchase at Dudley Martin an easy, satisfying and pleasurable experience.” “She was a consummate professional through the whole experience and was very knowledgeable of the Malibu 2013 eco.” “I would definitely return to Dudley and hope that Tarry is still there for my next vehicle purchase.” HARRY FAKE/WILLIAM ENGEL - 18-COMPLETELY SATISFIED 2013 AVALANCHE 1-VERY SATISFIED 1-SATISFIED CUSTOMER COMMENT: “This survey is great and represents my feelings at the time of purchase.” “I would like to believe this level of service will continue over the life of my vehicle and relationship with Dudley martin.” “I would recommend a yearly “service” survey be conducted.” ERIK SCHLOSSER/DARNELL POLEDORE -- COMPLETELY SATISFIED SURVEY RETURN -- Cruze ERIK SCHLOSSER/PATRICIA HOLMAN - COMPLETELY SATISFIED SURVEY RETURN 2012 Cruze CUSTOMER COMMENTS: “My salesman Erik Schlosser, was a very energetic, positive and courteous young man.” “He had a great detailed knowledge of each car that he showed me.” “He was never pushy but most helpful to me in making my final decision.” “Erik is a great asset to Dudley martin Chevrolet and made my purchase a pleasant experience.” DOUG WAGNER/KAREN BOSWELL - COMPLETELY SATISFIED SURVEY RETURN 2012 Equinox CUSTOMER COMMENTS: “ I was very pleased with the service and our purchase at Dudley martin Chevrolet.” “Everyone was very friendly and knowledgeable. I would have no hesitation in recommending them.” “the quality of service and product was excellent.” WILLIS LANE/STEVEN FREIXA = COMPLETELY SATISIFIED SURVEY RETURN
CUSTOMER COMMENT: “Dudley Martin Chevrolet was great.” Doug, Tim and Pat are the best ambassadors Chevy can have.” “When I left Chevy with my new truck I had three new friends.” “The Silverado is Fantastic.” “ It was pristine when I arrived to pick it up.” “Very, very nice vehicle.” “Well done.”
DOUG WAGNER/NICOLE HARRIS = COMPLETELY SATISFIED SURVEY RETURN CUSTOMER COMMENT: “By far the BEST experience I have ever had when buying a car.” “Doug and Shane
ERIK SCHLOSSER/JAMES KEARNS= COMPLETELY SATISFIED SURVEY RETURN CUSTOMER COMMENT: “AWSOME EXPERIENCE….NO SUPRISES”
STEVE SUNDAY/JONATHAN GOULD/CHRISTINE INGLE CUSTOMER COMMENTS: "Over and above service, I was assisted when my oxygen tank (brand new) turned up empty!""My service person plugged in my concentrator from my trunk!" "Thank you!"
BILL CASE/JONATHAN GOULD/DONNA NOTARANTONIO: COMPLETELY SATISFIED SURVEY RETURN CUSTOMER COMMENTS: "Best car I ever bought!" "Dudley martin has the best service and the Chevrolet warranty is the best out there." "Bill Case did an excellent job keeping us informed and we were very satisfied with our service." "Thank You!!!!"
ED DENNINGTON/COREEN YOUNG: COMPLETELY SATISFIED SURVEY RETURN CUSTOMER COMMENTS: "Everyone there was totally helpful and super friendly."
ED DENNINGTON/JULIA LEDOUX: COMPLETELY SATISFIED SURVEY RETURN CUSTOMER COMMENTS:“This is my second purchase from Dudley Martin Chevy.”
ERIK SCHLOSSER/VIVIAN ROEDER : COMPLETELY SATISFIED SURVEY RETURN CUSTOMER COMMENTS:“Our Salesperson Erik Schlosser MADE THE DIFFERENCE in every way!”
WILLIS LANE/CHRISTOPHER PERKINS : 20-COMPLETELY SATISFIED TAHOE 2-VERY SATISFIED: CUSTOMER COMMENTS: “Tom Tellepsen and staff went out of their way to make the purchase of my car a pleasurable experience. Many thanks, Christopher.”
WILLIS LANE/NANCY HERZIG: 21-COMPLETELY SATISFIED MALIBU 1-DOES NOT APPLY CUSTOMER COMMENT: "Yes!" "Beautiful showroom, professional services and friendly staff, good incentives to buy a car!" eee " Detailed options and features showed by my salesman were helpful in my decision as a Sr. Citizen." "A comfortable, unpressured and great experience." "I love my Malibu and Dudley Martin!"vvv JEFF VALE/CHARLES CORNWELL: CUSTOMER COMMENTS: “EVERYONE AT THE DEALERSHIP WAS A PLEASURE TO WORK WITH!!”
ERIK SCHLOSSER/ISABEL MADRIGAL CUSTOMER COMMENT: “Excellent service provided by the sales person by the name of Erik Schlosser, would definitely recommend this particular dealer to my family and friends.” “ Very efficient, easy going, positive attitude, explains the whole ordeal in a way that is easy to understand.” “Thank you, sure follows up with the customer too.”yyy WILLIS LANE/DONALD HAINES COMMENTS: “Also very pleased with the service technicians we’ve delt with in past – it is truly a full-service dealership.” ED DENNINGTON/MARY MULHOLLAND COMMENTS: “Pat Martin does much to keep longtime customer and to get car wanted.” “Willis lane listened and id adjustments for this customer’s ease." WILLIS LANE/EMERY FLETCHER - COMPLETELY SATISFIED SURVEY RETURN COMMENTS: “Our 3rd vehicle my wife and I have purchase within the last three years.” “Service always excellent.” “Willis Lane our sale person.” MIKE FIELDS/CHRIST FOX - COMPLETELY SATISFIED SURVEY RETURN COMMENTS: “Mike in your service department is excellent.” “He takes time to get to know his clients and makes sure that the job is completed correctly.” “The reason I bought the car from Dudley Martin was due to Mike being in the service department.” “Thank you Mike!” WILLIS LANE/ROBERT MCFADDEN CUSTOMER COMMENT: “Willis Lane was my salesperson and I wanted to mention how personable and non-intimidating he was during the process of purchasing my Sonic. I feel like sometimes a salesperson may be to concerned about their dollar and rush through the fine print, but he took the time to walk me through each step and didn’t try to take advantage of my inexperience with financing a new vehicle. Willis and the entire Dudley Martin team took care of me and made it an enjoyable experience. No hassles at all. I hope this survey reaches back to them and they are all able to receive my gratitude. Thank you very much!” DOUG WAGNER/KARL FADER - COMMENT: “one of the best dealerships I have ever worked with great place to buy a car or truck.” JEFF VALE/YOUSUF ROUSHANFEKER COMMENT: “I am very happy the way I was treated and helped buying the car loved for many, many years. I was not pushed by seller, I found the seller and other staff in Dudley Martin Chevrolet very friendly, gentle, knowledgeable and I get a honest deal and full confidence.” WILLIS LANE/DONNA PECK : COMMENTS: “ GREAT EXPERIENCE.” WILLIS LANE/WILLIAM QUINN: CUSTOMER COMMENTS: “Your financial people were very professional and understanding. Outstanding service.” ED DENNINGTON/EVELYN RICE - COMMENTS: “Ed Dennington was wonderful…He did a thorough job in explaining everything to me and I was treated with courtesy and respect not only by him but by everyone who works there. DOUG WAGNER/RHONDA SCOTT: COMMENTS: “Keep up the good work I love you guys” DOUG WAGNER/RONALD ELDRIDGE - COMMENTS: “I dreaded buying a new car but Doug and the finance department made it so easy and such a nice experience. Even the man in the Parts Dept. (Cary) was so nice to us while we were picking up our tags. We recommend Dudley Martin to all our friends.” BILL CASE//ROBERT CLARK - COMMENTS: “Mr. Martin – Dudley Martin Chevrolet . He followed up on a question I had and provided me with information about the characteristics of the model I had. His information was very helpful. Robert Brown – Service Manager. When we had a transmission replaced under warranty. He did everything in his power insure everything possible we done (with company policies). He has great follow though. He is a safetynet for the customer during repairs. He is empathetic within the context of cooperate policies. Bill Case Service representative, I have deal with Mr case on several occasions and he has been polite and courteous and has great follow though, as well as helpful. He has also followed up with any questions and has provided me with information about the characteristics of individual models which was very helpful. John – Shop foreman. John has always been a resource for information, approaches to repairs, and repairs for my legacy Corvettes (he is a master). JEFF VALE/DOUGLAS WAINWRIGHT—COMMENT: “I have experienced two new car purchases at Dudley martin Chevrolet within the past year. Each experience was well done. The sales and service representatives were great and made sure that I was a happy customer.” ED DENNINGTON/DANNY STEVENSON: CUSTOMER COMMENTS: The salesman, Ed Dennington, worked patiently with me for 6 months, touching base with me, answering my questions, etc. I choose his dealership even thought it was further away because of him – I was also making inquiries at two other dealers. He is the only one who followed up even though he knew I was months away from making a purchase. He is the best auto salesperson I’ve ever worked with. Jack D. , Nokesville, VA Great service department! Been in a few times for work on an old Suburban and I feel I received a good deal each time. Very friendly staff. Professional and courteous staff! I highly recommend the Dudley Martin Chevrolet Service Department.
ED DENNINGTON/LISA ELLIS = 19-COMPELETELY SATISFIED 2013 CRUZE 3-VERY SATISFIED CUSTOMER COMMENTS: “That was the best car buying experience that I have ever had.”
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